Payment 

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Classes are invoiced on the 1st of the month, and must be paid in full by the 10th of the month in which the invoice was dated, unless otherwise agreed upon in writing by Summit Ridge Academy. Late fees of $50.00 will be applied for each month.

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​Invoices will be emailed and may be paid by e-transfer or by Stripe for a 3% service charge.

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Cancellations

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​If a cancellation is necessary, more than 24 hours is required. Cancellations less than 24 hours will not receive a make-up, except in the case of illness/emergency. Please cancel through the Tutorbird app or email info@summitridgeacademy.com. 

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​If it is an emergency within 24 hours of a scheduled session, please text or call Carrie at 416-276-2455 so we can inform the tutor in a timely manner. A make-up class will be offered where possible. Missed Group Classes and Courses (including Executive and Guidance classes) are non refundable. 

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​​​Parents/legal guardians will make all attempts to ensure that a child attends all scheduled sessions with their tutor, understanding that Summit Ridge Academy reserves the right to make permanent scheduling and/or tutor changes if regular attendance issues occur.

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Tutor Absences

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Summit Ridge Academy will make every effort to maintain your child(ren)’s regular tutoring schedule in the event of tutor absences. We will first attempt to arrange a substitute for the session and will only cancel if absolutely necessary. If a session must be canceled, we will first attempt to reschedule it at a mutually agreed-upon time. ​If a class is canceled due to teacher illness, a make-up class will be offered or a credit will be issued for the following month. ​

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Please note you will not be notified of a supply tutor, except in the case of a multi-week absence.

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​No rescheduling or refunds will be issued when a child is late.

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Stopping Tutoring Lessons

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​If you wish to stop ongoing lessons, two weeks' written notice is required. The lessons will end on the last day of the month before the new billing cycle begins.

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​​Any changes to your child(ren)’s monthly schedule must be received and confirmed in writing by Summit Ridge Academy by the last day of the month prior. Regular service charges will apply to any changes made after that date, and these will roll over as a credit on the invoice for the following month.​

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